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• Shutoffs for lack of payment temporarily suspended
• Customers previously shut off will be restored
Pennsylvania American Water Co. is reassuring customers that their tap water is safe, and that the firm has contingency plans in place to continue operations through the current COVID-19 virus outbreak.
In addition, the company will discontinue service shut-offs during the pandemic, and restore water service to customers who were already shut off, said Gary Lobaugh, the company’s external affairs manager for Western Pennsylvania.
The company also is suspending all non-essential field appointments to limit the amount of contact with customers, he said.
Pennsylvania American Water operates the McKeesport wastewater treatment plant and also provides drinking water to customers throughout the South Hills and Mon Valley area, including Liberty, Glassport, Clairton and West Mifflin.
Pennsylvania American Water’s treatment barriers provide protection that includes filtration and disinfection of surface water supplies — lakes, reservoirs or rivers — as well as disinfection of our ground water sources, such as wells, said Laura Martin, director of communications and external affairs for the company.
“These treatments are effective in removing and inactivating viruses,” she said.
Pennsylvania American Water will be placing a moratorium and discontinuing service shut-offs for lack of payment at this time, and will continue to evaluate this moratorium as more information becomes available, Martin said.
“The restoration may take some time, but we will work as quickly and safely as possible,” she said. “If your service has been turned off prior to March 12, 2020, we will restart your service.”
Pennsylvania American Water also is suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments, she said.
Originally published March 15, 2020.